Privacy Policy

Welcome to Power IQ. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.poweriq.co.uk or our services.

1. Who we are

Power IQ is a solar panel installation company based in the UK. Our registered address is:

Rosevale House, 171 Moira Road, Lisburn, Northern Ireland, BT28 1RW
Email: hello@poweriq.co.uk
Phone: 028 9013 2273

We are the data controller of your personal data.

2. What data we collect

• Identity Data: name, title.
• Contact Data: email address, phone number, postal address.
• Transaction Data: details about payments and orders.
• Technical Data: IP address, browser type, operating system, and website usage information via cookies.
• Marketing and Communications Data: your preferences in receiving marketing from us.

3. How we collect your data

• When you complete forms on our website or on a partner's website.
• When you contact us by phone, email, or otherwise.
• When you use our services.
• Via cookies and similar technologies on our website.

4. How we use your data

• To provide and deliver our products and services.
• To process payments.
• To manage our relationship with you.
• To respond to your enquiries.
• To improve our website and services.
• For marketing (if you have consented).
• To comply with legal obligations.

We will only use your personal data where we have a lawful basis to do so (e.g., contract, consent, legal obligation, or legitimate interest).

5. How we share your data

• Payment service providers.
• Delivery partners or subcontractors (to fulfil your installation).
• IT service providers (for hosting and website management).
• Professional advisers (e.g., accountants, lawyers).
• Regulators or law enforcement (where legally required).

We do not sell your personal data to third parties.

6. International transfers

We generally store your data in the UK or EEA. If we transfer it outside these areas, we will ensure appropriate safeguards (e.g., UK-approved Standard Contractual Clauses) are in place.

7. Data retention

We keep your personal data only as long as necessary for the purposes we collected it for, including legal or accounting requirements.

8. Your rights

Under UK GDPR, you have rights to:

• Access your personal data.
• Correct your data if it is inaccurate.
• Erase your data in certain circumstances.
• Restrict or object to processing.
• Data portability.
• Withdraw consent (where processing is based on consent).

To exercise these rights, contact us at hello@poweriq.co.uk.

9. Cookies

Our website uses cookies to improve your experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.

10. How we protect your data

We use appropriate security measures to prevent your personal data from being lost, misused, or accessed without authorisation.

11. Complaints

If you are unhappy with how we use your data, please contact us first so we can address your concerns. You also have the right to complain to the UK Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

For any questions about this policy or your data, please contact us at hello@poweriq.co.uk, or write to Rosevale House, 171 Moira Road, Lisburn, Northern Ireland, BT28 1RW.